Welcome to Ibenta Docs

Welcome! This is our help centre – a collection of short, practical articles that explain how things work when you're a customer of Ibenta.

The goal is simple: you shouldn't have to guess. Whether you want to know what happens after an order, how to set up email on your phone, or what the annual operations actually covers – the answer should be here, written in plain language without unnecessary technical jargon.

How the help centre is organised

The articles are sorted into categories you'll find on the help centre's front page:

• Getting started – what happens from ordering to the site going live.
• Your website – what's included, content, images and branding.
• Domain and email – domain, DNS and email setup.
• Visibility and SEO – getting found on Google, on the map and on social media.
• Features – contact form, booking, online store and AI chat.
• Operations, security and privacy – hosting, uptime, backups and GDPR.
• Pricing and billing – how prices work and what you pay for.
• Support – how to request changes and get help.

Can't find the answer?

The help centre covers the most common things, but it never covers everything. If you're stuck, or wondering about something specific to your solution, you're always welcome to get in touch. We usually reply within one to two business days.

We add new articles as questions come in – so if you're missing something, let us know. That way you help both yourself and the next customer.