Your customer portal

As a customer of Ibenta, you get access to your own portal at portal.ibenta.no, where we gather the practical side of your delivery: project status, invoices, proposals and company details.

How to log in

Logging in is passwordless. You enter your email address at portal.ibenta.no (or via Log in at the top of ibenta.no), and we send you a one-time link by email. Click the link and you're in – no password to remember.

Want to skip the email link next time? Register a passkey (Face ID, fingerprint or device PIN) under Profile in the portal and sign in with one tap.

Haven't been given access yet, or using a new email address? Get in touch and we'll help you.

The overview

The front page shows the status of everything that concerns you: your projects, unpaid invoices and any proposals awaiting your reply.

Projects

The project page lets you follow your delivery from kickoff to launch:

• Progress – the project moves through Onboarding → In progress → Launched → Maintenance.
• Milestones – a checklist showing what is done and what remains.
• Updates – short messages from us along the way (for example the status of the domain and DNS).
• Onboarding form – tell us about your business, goals and preferred style. The more you fill in, the faster we get started.
• File upload – upload your logo, images and copy (images, PDF, documents, SVG or ZIP, max 10 MB per file). You can delete your own files.

Proposals

When we send you a proposal, it arrives as a link by email. It lists every line and the price, and you can accept by card (pay right away) or invoice (sent with a 14-day due date). You can also decline and, if you like, tell us why.

The proposal is valid until the date shown on it. We send a reminder before it expires.

Invoices

Under Invoices you find all your invoices, whether you paid by card or bank transfer. Click the invoice number to download the PDF.

If you pay by bank transfer, use the account number and the reference (the invoice number) shown on the invoice. Prefer card? Every invoice email includes a payment link that works without logging in, and open invoices have a Pay button in the portal.

Hosting and maintenance renew yearly. If you pay by card, the subscription renews automatically; if you pay by invoice, you receive a new invoice when the period renews.

Profile

Under Profile you update your company details (name, org. number, phone, address). The email address is tied to your login – contact us if it needs updating. This is also where you manage passkeys.

The portal is available in Norwegian and English – switch language with the toggle in the top menu.

Security

For security you are signed out automatically after 30 minutes of inactivity. After 28 minutes a warning appears letting you stay signed in.

Do I have to use the portal?

No. You'll still receive invoices and important information by email as usual. The portal is an extra overview for those who want to follow the project more closely.